Call 310.205.3555 to Schedule an Appointment

Policies and Privacy

BHSkin.com and DermFly.com will NOT provide or sell your information to anyone. All information you provide us is transmitted using a secure server (SSL).

Pricing

Saving you money is important to us. If you see a regular price lower on any domestic Internet site, before you order or within 10 days of your order, you will receive the lower price on that order or an in-house credit towards your next order, equal to the difference in price. We will NOT match prices of any non-domestic Internet site or any site that does not ship within 24 hours of ordering. Additional promotions or coupons cannot be used in conjunction with price-matched orders. You are also assured of receiving excellent customer service and prompt delivery.

Correspondence

Emails regarding order confirmation, package tracking, newsletters, and "my account", will be originating from the domain "bhskin.com". To ensure you receive our emails, please add "bhskin.com" to you list of approved senders.

Product Photography

Product photos are used for illustrative purposes only, and do not necessarily represent the actual product packaging you may receive. We work very hard to ensure all product photos are accurate, but they may vary depending on several factors including, but not limited to; changes to product specifications (weight, size, color, etc.), changes to product packaging from the manufacturer, different versions of the same product, and package contents modifications.

BHSkin.com and DermFly.com are not responsible for slight variations in the product photo displays on our website, and the product you receive. In cases where the product displayed does not match the product you will receive, we will make every effort to explain in the product description.

How to Order

Just visit the Store at BHSkin, where you will find a complete selection of Dermatologist Approved and Recommended over-the-counter skin care products, personal care and beauty items. When you see an item you want to purchase, simply click the "Add to Cart" button. Remember to view your Shopping Cart (see "Checkout & Order Confirmation" below) before you leave BHSkin.com to complete your ordering process!

Coupons

How do I apply coupon codes to my order?

Only one coupon is allowed per order. If you plan to use the Google or PayPal payment options please enter and apply the coupon on the shopping cart page BEFORE clicking on the appropriate payment button. If the coupon does not appear in your shopping cart you must use the Standard Checkout/Call Customer Service option.

Coupons cannot be deducted from online orders that have already been processed. If you place an order online, enter your credit card information in the payment area, and receive your order confirmation, and then decide to call in to have your special coupon applied your request will be declined. The special coupon will be issued as an in-house credit on your account. Once an In-house credit has been issued, you MUST call in your credit card information and ask to have the credit applied to your new future order.

Checkout & Order Confirmation

When you're done shopping, visit your shopping cart to review your order. You will see the total amount of your order, excluding shipping, if any. We have three checkout options for you to choose from: Google Checkout, PayPal or Standard Checkout (credit card or by telephone, 310-205-3555).

If you choose the Standard Checkout option, you will be transferred to our secure processing area where you will be asked to provide your billing and shipping address. While in the secured area you will need to enter your Credit Card information or you may choose to call us directly at 310-205-3555.

Upon receipt of your order we will send you a confirmation email outlining the details of your order.

Note: ALL online orders with credit card information entered are charged immediately.  

Shipping and Handling

In an effort to enhance our Customer Service, we are offering our customers delivery by USPS Priority Mail or UPS. Orders over $49.00 are eligible for FREE delivery. 

Signature is required for all orders over $200 USD.

All delivery times are approximate and not guaranteed.

Products that are in stock are shipped within 24 business hours - Guaranteed! Occasionally some items may be temporarily back-ordered. If your order contains one of these items the entire order will be processed and shipped when the back-ordered products are available. If the item is going to be on back-order for an extended period of time due to a manufacturing problem we will separate your order and ship the products that are in stock to you. The backordered item will be shipped to you, at no additional cost, when it arrives back in stock.

Customers will be notified via email within one (1) business day if a product is OUT OF STOCK.  

Tax

We are currently required to charge sales tax on all orders shipping to California (9.75%). Tax will be calculated as a flat rate no matter what county you live in, and added to your order when your payment is processed.

International Orders

Canadian Orders: All orders will be shipped by United States Postal Service Global Express Mail with a flat shipping charge of $19.00 (USD). Orders exceeding $200.00 will pay $9.95 (USD) for their shipping. Please make sure to enter your Province as well as your City in the appropriate fields on the billing/shipping page in our secure processing area. You may enter and process your credit card real-time online without having to call in your payment information directly to us.

International customers (exception: Canada) may place orders online but must call in their credit card information directly to us at 310-205-3555. A portion of your credit card bill may be requested to verify ownership of the credit card prior to your order being processed.

Returns

BHSkin.com and DermFly.com want you to be happy with every purchase that you make from our site. If you are dissatisfied with your purchase due to irritation or allergic reaction AND it contains at least 50% of the product, you may simply return the product to us within 30 days of purchase for an exchange or in-house credit only.

A 15% handling fee may be deducted from all returns.

To initiate your return, you must contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 310-205-3555 (9am-5pm PST) to obtain a Return Authorization Number. Please reference your order number and the reason for the return. A customer care associate will respond promptly with a return confirmation message and instructions for return.

For returns, only product costs are subject to credit or exchange. Shipping and handling costs will not be reimbursed.

Once an in-house credit has been issued, you MUST call in your credit card information and ask to have the credit applied to your new order. We cannot apply an in-house credit to an order that had credit card information entered at the time of processing. If you place an order online, enter your credit card information online and receive your order confirmation and then decide to call to have your in-house credit applied your request will be declined.

115% Guarantee

We guarantee the lowest price on the Internet. If you see a lower regular price on any domestic Internet site before or within 10 days of your order, you will receive that lower price plus an extra 15% of the difference!

For example: If you find a product that regularly retails for $50 on this site for $40 at another site, you will pay $38.50 for that product on your current order OR we will refund the difference and provide you with a credit for $1.50 (on orders placed within the last ten days).

To take advantage of this guarantee, please speak to one of our customer service representatives at 310-205-3555. Please have the following information ready: the address of the lower priced site and your order number (for previously placed orders). You may also email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , please be sure to include the above information.

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